Each year the NSHS makes a number of awards to celebrate organisations who receive outstanding student feedback.


The Awards | 2014 Winners

The National Student Housing Survey (NSHS) is an annual survey of students in higher education across the UK conducted by independent experts, Red Brick Research. The survey measures satisfaction levels in all types of accommodation and allows participating institutions to measure their performance against national and regional benchmarks. The 2014 survey attracted around 19,000 responses from more than 200 universities and colleges across the UK.


Best University Halls

Awarded to the institution demonstrating the highest levels of student satisfaction amongst residents.

Lancaster University

Also shortlisted: University of East Anglia and Northumbria University


Best Private Halls Provider

Awarded to the private halls provider achieving the highest levels of satisfaction amongst residents.

The Student Housing Company

Also shortlisted: Victoria Hall and Liberty Living


Best Customer Service

Awarded to the university or private hall provider achieving the highest levels of customer service.

University of Derby

Also shortlisted: Lancaster University and The Student Housing Company


Best Value For Money

Awarded to the university or private hall provider achieving the highest value-for-money scores.

Lancaster University

Also shortlisted: Derwent Students and Victoria Hall


Best Learning Environment

Awarded to the organisation providing accommodation which best enhances the learning experience.

William Goodenough House (Goodenough College)

Also shortlisted: Grizedale Townhouses (Lancaster University) and Victoria Hall Wolverhampton (Victoria Hall)


Best Individual Accommodation

Awarded to the specific university or private hall achieving the highest satisfaction levels amongst residents

Victoria Hall Wolverhampton (Victoria Hall)

Also shortlisted: Grizedale Townhouses (Lancaster University) and Liberty Works Sheffield (Liberty Living)


Best Student Broadband

Awarded jointly to the owner of the accommodation and the supplier of the broadband service with the highest satisfaction rating.

Northumbria University

Also shortlisted: Imperial College and University of Derby


Best Booking Experience

Awarded to the university or private hall provider achieving the highest overall rating for the booking process.

Goodenough College

Also shortlisted: Guy Chester Centre and Lancaster University


Best Moving In Experience

Awarded to the university or private hall provider achieving the highest ratings for various aspects of the arrivals experience.

Guy Chester Centre

Also shortlisted: Goodenough College and Lancaster University


Best Environmental Management

Awarded to the university or private hall provider providing the best recycling and environmental facilities.

University of Derby

Also shortlisted: University of the West of England and Lancaster University

To help organisations demonstrate their accommodation standards to international students, the International Accommodation Quality Mark was introduced in 2011. The mark is awarded to organisations who achieve at least a 90% positive satisfaction rating from international students. It is licensed for 1 year from the award date for promotional use in print and digital media.

The following universities and private hall providers achieved this threshold in 2014:

Quality Mark

International Accommodation Quality Mark

Derwent Students
Goodenough College
Imperial College
The Student Housing Company
Lancaster University
Liberty Living
Northumbria University
University of East Anglia
University of the West of England
University of York
Victoria Hall

Awards Criteria

All awards are calculated from well-established objective criteria based on student feedback. Sampling error is factored into calculations. No subjective judgements are made. For full details of awards criteria please contact us.