Each year the NSHS makes a number of awards to celebrate organisations who receive outstanding student feedback.

 

The Awards | 2013 Winners

The National Student Housing Survey (NSHS) is an annual survey of students in higher education across the UK conducted by independent experts, Red Brick Research. The survey measures satisfaction levels in all types of accommodation and allows participating institutions to measure their performance against national and regional benchmarks. The 2013 survey attracted over 20,000 responses from more than 190 universities and colleges across the UK.

Award

Best University Halls

Awarded to the institution demonstrating the highest levels of student satisfaction amongst residents.

Lancaster University
(retained)

Also shortlisted: Imperial College and University of Exeter

Award

Best Private Halls Provider

Awarded to the private halls provider achieving the highest levels of satisfaction amongst residents.

CODE Student Accommodation

Also shortlisted: Victoria Hall and Pure Student Living

Award

Best Customer Service

Awarded to the university or private hall provider achieving the highest levels of customer service.

iQ Student Accommodation

Also shortlisted: Lancaster University and Pure Student Living

Award

Best Value For Money

Awarded to the university or private hall provider achieving the highest value-for-money scores.

Victoria Hall Limited
(retained)

Also shortlisted: Omnia Space and CODE Student Accommodation

Award

Best Learning Environment

Awarded to the organisation providing accommodation which best enhances the learning experience.

Lancaster University (Grizedale Townhouses)

Also shortlisted: Lancaster University (Fylde College Residences) and Goodenough College (William Goodenough House)

Award

Best Individual Accommodation

Awarded to the specific university or private hall achieving the highest satisfaction levels amongst residents

Goodenough College (William Goodenough House)

Also shortlisted: Lancaster University (Fylde College Residences) and Lancaster University (Grizedale Townhouses)

Award

Best Student Broadband

Awarded jointly to the owner of the accommodation and the supplier of the broadband service with the highest satisfaction rating.

Imperial College
(retained)

Also shortlisted: Lancaster University and Swansea University

Award

Best Booking Experience

Awarded to the university or private hall provider achieving the highest overall rating for the booking process.

Goodenough College

Also shortlisted: Lancaster University and University of Essex

 

Award

Best Moving In Experience

Awarded to the university or private hall provider achieving the highest ratings for various aspects of the arrivals experience.

Goodenough College

Also shortlisted: Lancaster University and Imperial College

 

Award

Best Environmental Management

Awarded to the university or private hall provider providing the best recycling and environmental facilities.

Queen’s University Belfast

Also shortlisted: Lancaster University and University of Sunderland

To help organisations demonstrate their accommodation standards to international students, the International Accommodation Quality Mark was introduced in 2011. The mark is awarded to organisations who achieve at least a 90% positive satisfaction rating from international students. It is licensed for 1 year from the award date for promotional use in print and digital media.

The following universities and private hall providers achieved this threshold in 2013:

Quality Mark

International Accommodation Quality Mark

Goodenough College
Cass and Claredale
iQ Student Accommodation
Fresh Student Living
Liberty Living
Victoria Hall
Imperial College
Lancaster University

Awards Criteria

All awards are calculated from well-established objective criteria based on student feedback. Sampling error is factored into calculations. No subjective judgements are made. For full details of awards criteria please contact us.