The Awards | 2013 Winners
The National Student Housing Survey (NSHS) is an annual survey of students in higher education across the UK conducted by independent experts, Red Brick Research. The survey measures satisfaction levels in all types of accommodation and allows participating institutions to measure their performance against national and regional benchmarks. The 2013 survey attracted over 20,000 responses from more than 190 universities and colleges across the UK.
Best University Halls
Awarded to the institution demonstrating the highest levels of student satisfaction amongst residents.
Also shortlisted: Imperial College and University of Exeter
Best Private Halls Provider
Awarded to the private halls provider achieving the highest levels of satisfaction amongst residents.
Also shortlisted: Victoria Hall and Pure Student Living
Best Customer Service
Awarded to the university or private hall provider achieving the highest levels of customer service.
Also shortlisted: Lancaster University and Pure Student Living
Best Value For Money
Awarded to the university or private hall provider achieving the highest value-for-money scores.
Victoria Hall Limited
Also shortlisted: Omnia Space and CODE Student Accommodation
Best Learning Environment
Awarded to the organisation providing accommodation which best enhances the learning experience.
Lancaster University (Grizedale Townhouses)
Also shortlisted: Lancaster University (Fylde College Residences) and Goodenough College (William Goodenough House)
Best Individual Accommodation
Awarded to the specific university or private hall achieving the highest satisfaction levels amongst residents
Goodenough College (William Goodenough House)
Also shortlisted: Lancaster University (Fylde College Residences) and Lancaster University (Grizedale Townhouses)
Best Student Broadband
Awarded jointly to the owner of the accommodation and the supplier of the broadband service with the highest satisfaction rating.
Also shortlisted: Lancaster University and Swansea University
Best Booking Experience
Awarded to the university or private hall provider achieving the highest overall rating for the booking process.
Also shortlisted: Lancaster University and University of Essex
Best Moving In Experience
Awarded to the university or private hall provider achieving the highest ratings for various aspects of the arrivals experience.
Also shortlisted: Lancaster University and Imperial College
Best Environmental Management
Awarded to the university or private hall provider providing the best recycling and environmental facilities.
Also shortlisted: Lancaster University and University of Sunderland
To help organisations demonstrate their accommodation standards to international students, the International Accommodation Quality Mark was introduced in 2011. The mark is awarded to organisations who achieve at least a 90% positive satisfaction rating from international students. It is licensed for 1 year from the award date for promotional use in print and digital media.
The following universities and private hall providers achieved this threshold in 2013:
International Accommodation Quality Mark
Cass and Claredale
iQ Student Accommodation
Fresh Student Living
All awards are calculated from well-established objective criteria based on student feedback. Sampling error is factored into calculations. No subjective judgements are made. For full details of awards criteria please contact us.